Reference

Terms That Keep Your Account Working Right

These terms set out how your bdt567 account works — what you can do, what we handle on our end, and where local law and eligible regions affect access. Read them before you start so there are no surprises later.

Account use rulesbKash, Nagad, Rocket wallet conditionsEligibility by local lawAccount security obligationsHow we handle disputes
bdt567 Terms That Keep Your Account Working Right
HOW WE HANDLE THIS

Our Obligations Under These Terms

These terms are not one-sided. We have obligations to you as well — around how your account data is held, how wallet transactions are processed, and how disputes are handled. Here is what we commit to on our side of this agreement.

Account Data Retention

We retain your account and transaction records for as long as your account remains active, and for a defined period after closure. You can request a copy of your data through support at any time.

Wallet Transaction Records

Every bKash, Nagad, and Rocket transaction tied to your account is logged with a reference. If a deposit or withdrawal is disputed, we pull the exact record and share it with you during the review.

Account Security Steps

We use OTP verification on login and on withdrawal requests. If we detect unusual access — a new device or a different location — your account may be held for identity confirmation before activity resumes.

Dispute Resolution Process

Raise a dispute through live chat or email within the window stated in your transaction record. We review wallet logs, account history, and the relevant clause before issuing a resolution in writing.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a question about how a rule applies to your account, reach out through one of the channels below. Our support team handles terms-related queries including wallet verification holds, account access questions, and eligibility clarifications. Response times vary by channel, but every query gets a reference number so you can follow up.

Team online

Live Chat

Start a live chat session from the account dashboard. Terms and wallet-hold queries are handled directly — have your account ID and transaction reference ready.

Email Support

Send your terms-related question to our support address. Include your registered bKash, Nagad, or Rocket number so the team can locate your account quickly.

Help Centre

Our Help Centre covers common terms queries — eligibility, wallet conditions, account restrictions, and how to flag a disputed transaction for review.

Common Questions About These Terms

These are the questions we hear most often about how the terms work in practice — covering wallet rules, account access, eligibility, and what happens if something goes wrong.

Access and eligibility depend on your local law and your region. Dhaka-based accounts follow the same general terms, but regional legal restrictions may limit certain features. Check what applies in your area before using the platform.

No. We only accept deposits from a bKash, Nagad, or Rocket number registered in your own name. Third-party wallet payments are held for verification and may be returned if they cannot be confirmed.

Accounts found in breach — credential sharing, region restrictions, or unmatched wallet names — may be suspended immediately. You can contact support to query the restriction and provide documentation for review.

Send a data request through our support email. Include your registered account ID and the Nagad, bKash, or Rocket number linked to the account. We process these requests and respond in writing.

Updates are posted on this page and take effect immediately for active accounts. We do not send individual notifications for every change, so checking this page periodically is your responsibility under the agreement.

The dispute window is stated on your transaction confirmation. Contact support via live chat or email within that window, with your transaction reference ready. Disputes raised after the window closes may not be reviewable.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.